Satisfaction Guarantee and Return Policy
Thank you for shopping with us! If you are not entirely satisfied with your purchase, we accept returns within 35 days* of the original order date, under the specific guidelines outlined below.
Policy Terms & Conditions
- Return Window: Items must be shipped back within 35 calendar days of order.
- *Holiday Window: Items purchased starting November 1 will have until January 10th to issue a satisfaction return, for holiday gifting.*
- Eligible Items: Returns are accepted for jewelry in original, unaltered condition.
- Manufacturing Defects: We cover issues regarding structural integrity, including loose or unsecured gemstones. Inventory is estate sale and vintage, metal will have signs of wear, please pay attention to pictures; returns are accepted for reasonable issues with the silver.
- Exclusions: This refund policy strictly excludes damage resulting from abusive wear or clear misuse. Sapphire & Onyx reserves the right to not issue a refund if the item is not in original condition.
- Shipping Fees: The buyer is fully responsible for the return shipping cost. If item is not in original condition, and refund is not issued, the item will be shipped back to the customer.
- Refund Issuance: We issue your refund immediately to the original payment method upon receipt and approved inspection of the item.
How to Initiate Your Return
To start a return, please email our customer service team using the contact form on the homepage or at sapphirexonyx@gmail.com.
Please include your order number and photos of the item. Allow up to 24 business hours for our team to review your request and reply with next steps.